business traveler

Business Traveler Insight: 4 Things to Know About the Hotel Industry

Want to make the most of your upcoming business trip? Believe it or not, you’ll want to understand how the hotel industry operates to ensure you can receive plenty of perks during your excursion.

Hotels across the United States employ staff members who take pride in their work and want you to enjoy your stay. And business travelers who recognize how the hotel industry works can maximize their perks throughout the course of any business trip.

Check out these little-known facts about the industry.

Tips play a BIG role in the service you’ll receive.

Whether it’s a bellhop who helps you with your luggage or a maid who cleans your room, every member of a hotel’s staff plays an important role in your overall experience. Therefore, you’ll want to tip staff members regularly to receive the best service possible.

Harvard Business Review points out that roughly 80 percent of a typical frontline hotel staff member’s income consists of tips. Also, tips serve as “an intimate exchange between the guest and the people who exchange [the tips themselves],” according to Harvard Business Review. And ultimately, providing tips could make the difference between a mediocre hotel experience and a great one.

“Gratuities are crucial to the hospitality industry,” Harvard Business Review notes. “Tips are how clued-in guests ensure they’ll be catered to (during their trips).”

The squeaky wheel gets the grease, particularly in the hotel industry.

If you’re having a problem at any point during your hotel stay, it is vital to speak up immediately. That way, a hotel staff member can assist you and ensure you get the support you deserve consistently.

Remember, hotel staff members are not mind readers. And if you fail to speak up about a problem, you’re unlikely to resolve the issue.

On the other hand, hotel professionals likely will appreciate your honesty if you tell them about a problem. Plus, in many cases, you may be rewarded with a room upgrade, a discounted room rate or other outstanding perks for sharing feedback with hotel staff members.

Be generous with your compliments and thoughtful with your complaints.

Hotels may employ dozens or hundreds of team members who are committed to customer satisfaction. As such, these team members deserve to be recognized when they go above and beyond the call of duty.

Don’t be afraid to provide plenty of compliments throughout your stay if the staff is doing an amazing job. Be specific whenever possible, and at the end of your trip, you can always share your experience via social media and online review websites like Yelp and Google Reviews, too.

Comparatively, you should be prepared to address problems as well, especially if these issues affect your ability to remain productive.

Harvard Business Review recommends calling a hotel manager or director of rooms if a hotel staff member fails to provide you with the support you need. This supervisor will be happy to help you; meanwhile, you won’t have to worry about embarrassing the employee in front of his or her peers or putting the front desk manager under pressure to respond right away.

Booking your hotel reservations over the phone can go a long way.

Today’s always-on, always-connected business professionals may want to book hotel reservations online. But those who devote even a few minutes to call a hotel and make reservations over the phone can establish a foundation for a long-lasting partnership.

A phone call gives you the opportunity to introduce yourself, explain your individual needs and work with a hotel professional to find the right room. In addition, this hotel professional may be able to offer distinct perks that otherwise are unavailable online.

“Hotel staff will treat you better if they know who you are, so think old-school and pick up the phone,” Harvard Business Review notes. “This will establish you as an individual [and] a potential repeat customer, not just a one-timer who chose the hotel for the rate or because your company obliged you to.”

Arrive at your hotel in a luxury vehicle from ZBest Worldwide

The hospitality industry can be difficult to understand at times, and the same holds true for the ground transportation sector.

For example, consider what it might take for you to book a car service to one of Washington DC’s top hotels.

Many ridesharing services are available, including Uber and Lyft. But these options rarely offer on-time service.

Conversely, public transportation certainly is a viable alternative to ridesharing services. But buses and trains can become overcrowded, resulting in an unpleasant ground transportation experience.

It might appear impossible to travel to your DC hotel in a secure, cozy vehicle; however, a top-of-the-line chauffeured car service is available that will take you anywhere you need to go, at any time – ZBest Worldwide.

At ZBest, every customer is a priority, and our team of courteous travel specialists will ensure you can get to your hotel quickly, safely and comfortably.

Choose ZBest for ground transportation services, and you can benefit from a superb DC car service 24 hours a day, seven days a week. 

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George Rains
Executive Vice President of Global Operations at ZBest Worldwide Chauffeured Transportation Services.