Transportation Company

5 Questions to Ask When Booking a Ground Transportation Company

This blog was originally published in 2015; we have since updated it to reflect the most current and accurate information possible. 

As a corporate travel manager, you’ll want to do everything possible to ensure executives can enjoy safe, dependable ground transportation.

However, not every car service offers guarantees.

Asking the right questions is essential when choosing a ground transportation provider.

By doing so, you can learn about this company, its reputation and what it can offer as well.

So what should you ask a ground transportation provider prior to any business trip? Here are five questions to ask when booking a car service:

Can you accommodate my entire group?

Your ground transportation provider should be able to accommodate your entire group.

Regardless of whether you’re booking for one business professional or a dozen executives, the service you choose should have the manpower and experience to take care of the whole group.

In addition, it is important to consider the quality of the vehicles that a ground transportation company offers.

Ideally, a car service should provide a variety of vehicles that you can book 24 hours a day, seven days a week. 

Do you offer services in all areas?

Is your ground transportation provider able to take your client or group of clients wherever they need to go?

Find out which areas your ground transportation company serves to ensure it can take executives to their final destinations quickly and safely.

Typically, a best-in-class car service will offer ground transportation in cities worldwide.

What happens if there are last-minute changes to my business trip?

A business plan may change at a moment’s notice. So your ground transportation company should be prepared to make last-minute adjustments as well.

Find out how your ground transportation company handles last-minute changes, and whether they will charge extra fees as a result.

This enables you to prepare accordingly, and feel confident that you can depend on your chosen company no matter what.

Are your prices negotiable?

Prices can vary among car services. For instance, ridesharing services like Uber and Lyft often deploy “surge pricing,” an approach that causes rates to rise based on demand. Meanwhile, other car services may charge set fees, depending on the length of the trip.

Know what you’re paying for before you book a trip with a ground transportation company. With pricing information in hand, you’ll be able to find the best value for your business.

Why should I choose your company?

All ground transportation providers should be able to answer this question.

And in a perfect world, they will be transparent about their pricing, reputation and abilities.

Every ground transportation company is different, but choosing a car service with a proven reputation can help you minimize travel headaches.

Fortunately, there’s a top-notch ground transportation provider that offers support in 522 cities worldwideZBest Worldwide.

ZBest employs friendly, professionally trained chauffeurs, along with talented travel specialists.

We will work with clients to make it quick and simple for corporate travel managers to book luxury ground transportation for executives all over the world.

Customers often rave about their ZBest travel experiences too — just consider some of the recent customer reviews published on Yelp:

“We used ZBest Limo for a corporate dinner — we needed a bus to take a large group of people from our hotel to the restaurant and back again.  It was a pleasure working with Gwen, who handled all the arrangements for us.  The driver arrived on time to take us to dinner and the bus was fabulous — very comfortable, clean — a nice ride after a long day of meetings.  The driver was friendly and professional and made the experience all the nicer.  An email was sent to me ahead of time with the driver’s contact information, which is always helpful.  I would highly recommend ZBest Limo for any large groups.” — Kathy P., Jackson, New Jersey

“Exceptional customer service. Always on time always professional. My company has been using ZBest for the last few years. Without a doubt a number one in transportation.” — Ted S., Baltimore, Maryland

“The customer service was awesome. The driver was the nicest guy we ever met.” — Angela W., Randallstown, Maryland

When it comes to finding first-rate ground transportation for executives, ZBest delivers exceptional support day after day.

Contact us to request a quote or learn more about our services.

Photo Credit: Veronique Debord-Lazaro

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George Rains
Executive Vice President of Global Operations at ZBest Worldwide Chauffeured Transportation Services.